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Privacy Policy

Effective Date: November 25, 2025

Vault CPS ("Vault CPS," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our clients, partners, employees, and website visitors. This Privacy Policy describes how we collect, use, and disclose information, and what choices you have regarding that information.

As a company focused on secure commerce and unified communications lifecycle management, we primarily operate in a Business-to-Business (B2B) capacity, meaning the information we collect is often corporate contact data and operational data.

1. Information We Collect

We collect information primarily in two ways: information you provide to us directly and information we collect automatically through our services and website.

A. Information You Provide Directly

This typically includes information provided during service contracts, account setup, sales inquiries, or technical support requests.

Category of Data

Examples of Data Collected

Purpose of Collection

Contact Information

Name, title, company name, business email address, business phone number, and physical mailing address.

To manage client accounts, fulfill contracts, respond to inquiries, and send operational updates.

Account Data

User IDs, passwords (encrypted), security questions, and preferences related to the use of our lifecycle management platforms.

Prevents To authenticate users and provide access to secure services. access or duplication of cryptographic material.

Professional Data

Job title, department, company hierarchy, and details about the services your company receives from us.

To understand professional needs and optimize service delivery and communication.

B. Information Collected Automatically

When you access our website or use our digital services, we may automatically collect certain information:

  • Log Data: Includes your Internet Protocol (IP) address, browser type, operating system, pages viewed, time spent on our site, and referring URL.

  • Usage Data: Information about how you use our services and website, such as clicks, session duration, and feature usage.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and support security functions.

2. How We Use Your Information

We use the collected information for the following primary business purposes:

  1. Service Provision and Contract Fulfillment: To deliver our core services, including secure commerce implementation, system scaling, repair, and end-to-end lifecycle management.

  2. Security and Risk Management: To monitor, detect, and prevent fraudulent activity, security threats, and unauthorized access to our systems, consistent with our brand promise of securing the present.

  3. Communication: To send critical service notices, technical updates, billing information, and to respond to your requests for support or information.

  4. Product Improvement: To analyze usage patterns to improve the performance, reliability, and features of our platforms and services.

  5. Marketing and Sales: To send promotional materials about Vault CPS services that may be of interest to you, based on your professional role and the company's needs. You may opt out of these communications at any time.

3. How We Share and Disclose Information

We do not sell your personal information. We only share or disclose information with third parties in the following limited circumstances:

  • Service Providers: We engage trusted third parties to perform functions on our behalf, such as cloud hosting, data analytics, and customer relationship management. These providers are obligated to protect your data and only use it for the purposes we define.

  • Legal Compliance and Protection: We may disclose information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of Vault CPS, our clients, or the public.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction.

4. Data Security

Vault CPS is committed to securing your data. We implement technical, administrative, and physical security measures designed to protect your information from unauthorized access, loss, misuse, or alteration. These measures include data encryption, access controls, and regular security audits, aligned with our expertise in secure systems.

5. Additional Information for EU/EEA and UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our processing of your personal data is subject to the General Data Protection Regulation (GDPR).

A. Legal Basis for Processing

We will only process your personal data where we have a lawful basis to do so. Our legal bases for processing include:

  1. Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., providing our services to your employer).

  2. Legitimate Interests: Processing is necessary for our or a third party's legitimate interests (e.g., security, fraud prevention, improving our services, or marketing to B2B contacts), provided these interests are not overridden by your fundamental rights and freedoms.

  3. Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

  4. Consent: We may rely on your consent to process your personal data for specific purposes (e.g., certain non-essential marketing communications), which you can withdraw at any time.

B. Your GDPR Data Protection Rights

You have the following rights under GDPR regarding your personal data:

  • Right of Access: The right to obtain confirmation as to whether or not your personal data is being processed, and, where that is the case, access to the personal data.

  • Right to Rectification: The right to request the correction of inaccurate or incomplete personal data.

  • Right to Erasure ('Right to be Forgotten'): The right to request the deletion of your personal data under certain conditions.

  • Right to Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.

  • Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

  • Right to Object: The right to object to the processing of your personal data, particularly where we are relying on legitimate interests.

  • Right to Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data.

C. International Data Transfers

As we operate globally, your personal data may be transferred to, and processed in, countries outside the EEA and UK, including the United States. Where this occurs, we will ensure that appropriate safeguards are in place (such as standard contractual clauses) to protect your personal data in accordance with GDPR.

6. Additional Information for California Residents (CCPA)

This section provides additional information for California residents pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

A. Information We Collect and Disclose

In the preceding 12 months, we have collected and disclosed the following categories of personal information for a business purpose (as described in Section 2 above):

  • Identifiers (Name, business email address, IP address)

  • Professional or employment-related information (Job title, company information)

  • Internet or other electronic network activity information (Log data, usage data, cookie data)

B. Right to Know and Delete

California consumers have the right to request:

  1. Right to Know: Disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.

  2. Right to Delete: The deletion of personal information that we have collected from you, subject to certain exceptions.

C. No Sale of Personal Information

Vault CPS does not sell personal information in the traditional sense, and we do not sell the personal information of minors under 16 years of age.

D. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

E. Exercising Your California Privacy Rights

To exercise your Right to Know or Right to Delete, please contact us using the contact information in Section 7 below. We will need to verify your identity before processing your request.

7. Your Rights and Choices

Depending on your location and the nature of our relationship with you, you may have the following rights regarding your personal information:

  • Access and Correction: You have the right to request access to and correction of your personal data.

  • Opt-Out of Marketing: You can opt out of receiving promotional email communications from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt out of marketing emails, we will still send you essential service-related communications.

  • Cookie Preferences: You can typically configure your web browser to refuse all cookies or to prompt you before accepting each cookie. However, some features of our website may not function properly if cookies are disabled.

8. Children's Privacy

Our services are strictly B2B and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, including exercising your rights under GDPR or CCPA, please contact us:

​

Vault CPS Privacy Office Email: privacy@vaultcps.com Address: 8 Shelter Drive, Greer, SC, 29650, USA

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